Terms of Service

1. Who we are

Owl Reach is run by Emiel Declercq, a sole trader (eenmanszaak) registered in Belgium, at Hooikaai 17, 1000 Brussel, Belgium, enterprise and VAT number BE 0803.550.176. You can reach us at hello@owlreach.be. In these terms "we" and "us" means Owl Reach, and "you" means the person or business using it.

2. What Owl Reach does

Owl Reach helps you find people who are relevant to a goal you describe (a job, a sponsor, a client, a collaborator), looks up their professional contact details through third-party sources such as Hunter.io, and writes a personal first email that you can send from your own Gmail, or save there as a draft.

Owl Reach never sends an email on its own. A letter only goes out, from your own Gmail, when you press Send and confirm. You are the sender of every email.

3. Your account

• You must be at least 18 and able to enter into a contract.
• Keep your login details private. You are responsible for what happens under your account.
• Give accurate information, including billing details when you subscribe.

4. Plans, prices and payment

• Free: 5 contacts and drafts per calendar month, at no cost.
• Pro: 100 contacts and drafts per calendar month for €19 per month, VAT included for consumers in Belgium. The price shown at checkout is the price you pay.
• Unused contacts do not carry over to the next month.
• Pro renews automatically every month until you cancel. Payments are handled by Stripe; we never see or store your card details.
• If we change the price, we tell you by email at least 30 days before it applies to you, and you can cancel before then.

5. Cancelling

You can cancel Pro at any time from the billing settings in your dashboard. Cancelling is as easy as subscribing. Pro stays active until the end of the month you already paid for, then your account moves back to Free. We do not refund partial months, except where the law requires it (see the next section).

6. Your right of withdrawal (consumers)

If you are a consumer in the EU, you have 14 days from the day you subscribe to withdraw from the contract without giving a reason.

Because Owl Reach is a service that starts straight away, at checkout we ask you to confirm that you want Pro to start during those 14 days. If you then withdraw, you pay only for the part of the service you used up to that moment, and we refund the rest within 14 days using the same payment method.

To withdraw, use the "Withdraw from contract" option in your billing settings, or email hello@owlreach.be with your name, the email of your account and a clear statement that you withdraw. A statement sent before the 14 days end is on time.

Business customers do not have this right of withdrawal.

7. Using Owl Reach lawfully

You decide who to contact and what to send, so you are responsible for your outreach being lawful. In particular you agree to:

• Follow data protection law (GDPR) and anti-spam rules in the countries of the people you contact. Belgian law, for example, requires prior consent before sending advertising by email to a named person; outreach about a job, internship or sponsorship is treated differently from selling to them.
• Only contact people for reasons related to their professional role, and write to them as yourself.
• Keep the short footer Owl Reach adds to drafts that tells the recipient where their address came from and how to opt out, or give the same information another way.
• Stop contacting anyone who asks you to, and never re-add them.
• Not use Owl Reach for bulk or automated sending, spam, harassment, deception, or anything illegal.
• Not enter sensitive data (health, religion, political views and similar) about the people you contact.
• Not resell, publish or export contact data found through Owl Reach to build lists for others, and not try to get around plan limits or the security of the service.

If you break these rules we may suspend or close your account (see section 13).

8. Your content and contact data

What you put into Owl Reach (your brief, notes, drafts and contacts) stays yours. You give us permission to store and process it only as needed to run Owl Reach for you.

For the contacts you manage in Owl Reach, you are the controller under the GDPR and we process that data on your behalf. Our Privacy Policy explains how, and the terms there also serve as our data processing terms with you until a separate agreement is available.

You can export your contacts as a CSV at any time, and delete your data by closing your account.

9. AI-written drafts and third-party data

Drafts are written by an AI model (Claude, by Anthropic). They can contain mistakes, wrong facts or an unsuitable tone. Read and edit every draft before you send it.

Contact details come from third-party sources and may be out of date or wrong. We do our best but do not guarantee that any person, address or detail is correct, or that anyone will reply.

10. Services you connect

Owl Reach works with services you connect yourself, such as Gmail, Google Calendar and Notion, and relies on providers such as Stripe and Hunter.io. Their own terms apply to your use of them. We only ask for the access we need: for Gmail, the permission to create drafts and send the letters you choose to send, and to read the replies to those letters. Owl Reach never opens the rest of your inbox. You can disconnect a service at any time from your settings or from that service's own account page.

11. Availability and changes to the service

We work to keep Owl Reach available and secure, but we cannot promise it will always be available or error-free. We may improve, change or remove features. If a change takes away something essential of what you pay for, we tell you in advance and you may cancel with a refund of any prepaid period you have not used.

12. Liability

We are liable for damage we cause through our own intent or gross negligence, and nothing in these terms limits your rights as a consumer under the law.

Otherwise, and as far as the law allows: we are not liable for indirect damage such as lost profits, lost opportunities or damage to reputation, nor for the content or consequences of emails you choose to send. Our total liability to a business customer is limited to the amount you paid us in the 12 months before the claim.

13. Suspension and closing your account

You can close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, puts other people or the service at risk, or does not pay. Where reasonable we warn you first and give you a chance to fix the problem. When an account closes, we delete its data as described in the Privacy Policy.

14. Changes to these terms

If we change these terms in a way that matters to you, we email you at least 30 days before the change applies. If you do not agree, you can cancel before then.

15. Law, disputes and contact

These terms are governed by Belgian law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live. Disputes with business customers go to the courts of Brussels; consumers can also go to the courts where they live.

Please contact us first at hello@owlreach.be; most problems are solved quickly that way. Consumers in Belgium can also turn to the Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), consumentenombudsdienst.be.